BootBay Information

The guide below is designed to help you in your use of BootBay - please take some time out to have a read.
Any questions can be mailed to: webmaster@bootbay.co.uk

Bootbay Buying Guide  

1. Please register all your details first.

2. You can pick an area you want to shop in enabling you to stay in your own county and possibly cutting postage costs.

3. You can browse the whole site and the whole of the British Isles just by using the dropdown search boxes.

4. If you haven’t got time to search the whole site then just go to the Advanced Search.

5. We have a “HAGGLE” system which enables you to “haggle"  on the price the buyer is suggesting – the agreement will be with you and the seller.  Don't forget you can make "offers" as well, most Booters are happy to oblige as long as you are being reasonable!

6. You might start as a Buyer but you can always sell as well (see guide below for sellers) Your detail will be registered already though so you do not need to register again to be a seller.

7. We suggest that you pay using the PayPal facility, it is not mandatory but it’s the safest method and will also give you a history of your transactions
8. Please remember to read and check the User Agreement and Private Policy box when you register.
9. When you buy an item and you are paying by cheque you should contact the Pitch Holder via email, you will then be able to ask their address details. We have decided that this is a better option to all our Pitch Holders and Booters. We would also ask that you email the Pitch Holder if you intend to collect - please be courteous and respectful to each other!
10. If you do not intend on going ahead with your purchase please email the Pitch Holder to tell them of your intentions - once you have paid the situation cannot be rectified. If in doubt just shout we are happy to help you!
11. If you feel you have a problem with a Booter at anytime please remember you can contact Resolutions where we aim to help you sort out your issue of course we are only human and a lot relies on the co-operation of the "other party".
12. Remember to mark all BootBay emails as "not junk" this will ensure that you get all emails from BootBay and Booters alike.
13. And last but not least don't forget to Rate your seller this has been an issue with a lot of Booters who wish to see how the Pitch Holders/Buyers are - some people won't have Ratings as they maybe new, but most of our Booters now, have good ratings and enjoy selling and buying with BootBay. It also is a good indication of what to expect when dealing with the Pitch Holder.  It is normally best to rate the Pitch Holder once you have received your goods at this point you will be delighted with your purchase and want to tell the world - please do so but please also remember to Rate the Pitch Holder and perhaps drop a courtesy email to let them know purchases have been received, it keeps the site happy and friendly, which is what we pride ourselves on!

Bootbay Selling Guide

1. Please remember to register your details first. This will enable you to start selling. If you already registered with us you do not need to repeat the procedure as we will have all your details, all you will need is your username and password to start selling. If you cannot remember you password or username please contact the webmaster as he will be able to help you.
2. Take photo of all your items in ONE photo. Bearing that in mind, please make sure that all images must be in .jpg format and the file size should be as small as possible (below 100k is best - remember buyers with 'dialup' do not want to wait for your photo to appear!)  Don't have the necessary software? You may do! You will most likely be using a digital camera so check the software that came with it. There may be a 'resize' option or similar. Otherwise, 'Google' for Shareware Image Editor. There are plenty about!
3. You can have a maximum of 25 items on one pitch. (you can use a 'collection' as on item i.e. three candle holders) Don't forget you have 15 pitches and all without an end date!
4. List all the items, the price you want to sell at and the condition of the goods by going to hire a pitch we suggest you name each pitch differently, but keep your username to the same.  i.e. Toys Galore (user name) Toys1 Toys2 Toys3 etc. (pitch names) please remember not to use apostrophe's etc in the names.
5. When you have sold, had an offer made or a haggle on item/s you will be notified by an automated email from sold@Bootbay, please make sure that you have marked all mails from BootBay as "not junk" this is important as you may miss any mails from us or buyers. You will then need to go to your "MyBoot" where you will then go to Pitches here you will be able to see who has bought from you, if you have any haggles pending or offers, it is then a good idea to email the Buyer to find out when they will be sending you a payment, collecting etc. You will also at this point be able to ask for their address details so that you can post the items to them once you have received payment.
6. We suggest that you use the PayPal facility it’s the safest method and will also give you history of your transactions.
7. We cannot advise on how long you should wait to receive payment, we would hope that the Buyer would send the payment to you on receipt of your details, if you feel that you would like to receive payment within 5 days of buying then you could stipulate this when discussing with the Booter. We only suggest PayPal it is not mandatory, cheques, bank transfers (thus saving fees) and c.o.d are also fine if that is what you and the Buyer  decide - we at BootBay do not get involved with this.
8. If you decide that you are not able to sell an item any longer on your Pitch please end your pitches as soon as is convenient.
9. Please use the Postage link for help with the costs of parcels etc.
10. Display your postage costs where indicated. Please remember to keep postage at cost and take into account you packaging costs. If you want buyer to collect or you will deliver then please state in the description when adding details.
11. Please remember to read and check the User agreement and Privacy Policy box when you register. Also, check the Banned Items for another guide.
12. You will be e-invoiced for any charges by BootBay (Lorryverts,websitelinks & advertising space) This is payable via MyBoot. Payment is due within 14 days of e-invoice. Please pay via Paypal although we will accept cheques please contact pam@bootbay to confirm this is your method of payment beforehand, we then know we are awaiting for monies to clear. You can send to the address shown at the bottom of the e-invoice when received.
13. We will be sending a quarterly email to all our Booters, to make sure you wish to continue with your pitches.
14. It is always a good idea to do your "housekeeping" as you would with anything - your pitches need to be tidy and if you have time it is a good idea to check your inbox daily. Remember to check you spam/junk folders though they do tend to creep through!
15. We can help if you feel you have a problem with a seller by going to resolutions and emailing your problem to us, we aim to solve the issue where and when possible but of course this relies on the "other party" also as we are only human!
16. And last but not least don't forget to Rate your Buyer this has been an issue with a lot of Booters who wish to see how good the Pitch Holders/Buyers are - some people won't have ratings as they maybe new to BootBay, but most of our Booters now, have good ratings and enjoy selling and buying with BootBay. It also is a good indication of what to expect when dealing with your Buyer.  It is normally best to rate the Buyer once your payment has been received at this point you will be delighted  with your sale and want to tell the world - please do so but please also remember to Rate the Buyer and perhaps drop a courtesy email to let them know payments have been received, and item is on the way to them, it keeps the site happy and friendly, which is what we pride ourselves on!

Here is a guide for postage

Here is a guide for Ratings

Here is a guide for LorryVerts

Paying BootBay

We will send you a money request via PayPal which you will be able to pay by various methods.

PLEASE NOTE THAT PAYING BOOTBAY TAKES PLACE FROM WITHIN MYBOOT AND AT NO TIME WILL YOU BE REQUESTED FOR MONIES WITHIN AN EMAIL FORMAT- You will just be notified that there is an invoice ready to pay.